We help anyone who turns up, no referrals are needed to receive assistance. Most of us need a helping hand at some time in our lives and so we try to extend a welcome to everyone. The majority of people who come to us are men, a few are women, and often we see families. Our service users are from all ethnic backgrounds.
A number of our service users are homeless in some sense – rough sleepers, sleeping on floors of friends etc. The others do have their own place but are not far from being homeless as they find it very hard to make ends meet and have great difficulty paying for rent, food and basic services such as electricity and gas..
Some of the people who come to us for help are long-term users of our services, they may have special problems such as addictions or mental illness which make it difficult for them to move on. Others only need our services for a short time – maybe they have been driven to seek help for themselves or their families because of sudden economic problems or other emergencies.
Below are a few of their stories. The names have been changed to protect their identities.