SERVICE MANAGER
We are excited to welcome a new Service Manager to our team! In this role, you will lead our financial inclusion, food insecurity, and community projects, including our food services, community shops, employability project, and the Pomegranate social enterprise café. You will ensure these services are delivered to a high standard and align with our core values of hospitality, compassion, and respect. You will collaborate closely with the leadership team to develop innovative new services and ways of working.
Hours: Full Time (35 hours per week) or we’re open to part time hours for the right candidate.
Salary: £35,617 per annum
Closing date: 5pm on 28th February 2025
Main Duties and Responsibilities
- Main Duties and Responsibilities
- Oversee the day-to-day operations of financial inclusion, food insecurity, and employability projects.
- Ensure services are delivered to a high standard and align with The Good Shepherd’s mission, values, and person-centred approach.
- Involve people that use our services in the development and improvement of projects and engage with Good Shepherds Service User Forum (SUF) and Lived Experience into Action Project (LEAP).
- Work closely with the Operations Manager to coordinate and improve service delivery managing a set of Key Performance Indicators for your services.
- Collaborate with the leadership team to develop and implement new services and ways of working.
- Monitor and evaluate project outcomes to ensure effective service delivery and identify areas for improvement.
- Develop and maintain relationships with stakeholders, including service users, staff, volunteers, and partner organisations.
- Attend and contribute to operational and strategic groups including the financial wellbeing strategy and food alliance.
- Manage and support a team of staff and volunteers, ensuring they are well-trained, motivated, and aligned with organisational values.
- Provide regular staff supervision and team meetings.
- Coordinate and manage external agencies that operate from the centre.
- Prepare and manage project budgets, ensuring financial sustainability and accountability.
- Ensure compliance with relevant legislation, regulations, and organisational policies including food safety regulations, health and safety, and safeguarding.
- Advocate for the needs and rights of service users within the community and with relevant authorities.
To apply, please complete and return the application form to: [email protected] or by post to Good Shepherd, 65 Waterloo Road, Wolverhampton, WV1 4QU.
Closing date: 5pm on 28th February 2025
For questions relating to this role, please telephone: 01902 399955
CAFE ASSISTANT (CASUAL) – POMEGRANATE CAFE
Hours: Negotiable. Part time contracts available between the hours of 8am and 3pm Tuesday – Saturday
Pomegranate Café is a Social Enterprise Café – a project of The Good Shepherd based at Queen’s Building in Wolverhampton City Centre.
Open to the public, Pomegranate is a vibrant café, offering good quality coffee, cakes and lunch time specials. The café will be used to raise awareness, engage the community and provide a space for community related events.
Role Summary
To effectively support the day-to-day running of the café. Providing excellent customer service, quality food and drink; working to high standards of Food Safety and Hygiene.
Duties and Responsibilities
• Welcoming customers, taking orders, and using tills and ordering systems.
• Operating coffee machines and other equipment.
• Food preparation
• Accurately handling cash or cashless transactions and providing payment receipts.
• Tracking inventory levels to ensure the café has adequate stock supplies.
• Responding to customer questions, feedback, or complaints.
• Working effectively as part of a team, including working alongside staff/volunteers with lived experience.
• Informing customers about menu items, products and special events.
• Ensuring that food is handled in line with appropriate policies and in compliance with food safety regulations.
• Ensuring the overall cleanliness of the service and food preparation areas, including waste disposal and recycling and cleaning of customer facilities.
• Opening and closing the establishment and completing end of shift checks.
• Observe all health and safety regulations related to the role and always complying with Good Shepherd Policies and Procedures.
Download the Role Description and Person Specification
To apply, send a CV and Cover letter/email to: [email protected] or by post to 65 Waterloo Road, Wolverhampton, WV1 4QU.
